MENTIONS LEGALES

JK Studio
SAS au capital de: 5 000 euros
Registred in FCR (RCS) of Paris : 824 024 327
SIRET : 824 024 327 00010
52 rue des batignolles
75017 Paris
FRANCE
email : contact@maisoneoz.com

The website http://maisoneoz.com/ was created using the open source WooCommerce.

The development and integration were handled by Stephane Mercier, an auto entrepreneur whose head office is located in 10, Haroun Tazieff avenue, 77600 Bussy-Saint-Georges, exempt from registration in the French Company Register (RCS) and in the job directory (RM).

Site set up at OVH
2 rue Kellermann 59100 Roubaix
Phone number. : 0899701761

GENERAL SALES CONDITIONS (GSC)

The following General Sales Conditions shall define the relevant rules of Maison EOZ products sales on the website “www.maisoneoz.com” between the JK Studio company and every person of age, not business related, legally fit to contract, exclusively domiciled in the countries delivered by www.maisoneoz.com, purchasing a product on the website.

JK Studio reserves the right to edit the following General Sales Conditions at any time with the right to publish a new version on the website. The applicable GSC are the ones in force, governed by French law, on the website, on the client’s order date with the specification that ordering a product on the website submits the client to the GSC while placing the order.

Products
The products that JK Studio destines for sale are those figuring on the website the same day the client consults it. Each product has a descriptive sheet besides the photo that contains: The price, the available sizes and colors, the composition and the special features. The product might be slightly different than the photo in terms of the resolution and definition of the colors on the screen viewed by the user.

Price
The prices of our products presented in Euros, are including VAT (TTC) but excluding the delivery costs, having specified that we’re talking about the VAT of the French territory the day of the order’s validation.

JK Studio reserves the right to modify the prices at any time but agrees to honor the prices indicated on the website at the time of your order. The delivery charges include TVA and are communicated to the client on the summary of his order before the validation. These expenses are covered by the client and added to the price of the product to purchase.

In case of a mistaken price display, for whatever reason (software bug, manual error, technical error..), the order will be cancelled (even if validated by JK Studio). JK Studio will inform the customer at the earliest opportunity. The customer will then be able to remake the order with the exact and adjusted price, if he still wants to.

Order & Pay
After choosing the articles the customer wants to order (quantity, size, color ..), they will be added to the shopping cart. The customer will then be free to modify his shopping cart.

JK Studio will start treating the order as soon as the shopping cart is confirmed and after inviting to proceed to the payment of his purchases. He will have to follow the different steps of the buying process creating or connecting to his account. The customer will also have to indicate or verify all the information required. As long as the payment is not confirmed, the customer will always have the possibility to modify his order.

JK Studio will not resume any responsibility for the errors or failures of the customers information.

After payment confirmation, the customer will be informed by email that his order is confirmed.

JK Studio commits to honor its orders as long as supplies available. In case an article is unavailable, after the confirmation of the order, JK Studio is committed to inform the customer as quickly as possible and to indicate an availability deadline. He will then be free to wait for the article or cancel the order.

In this last case, the unavailable article will be refunded through the same mean of payment used to make the order.

The payment of the customer’s purchases is provided via credit card. The cards issued by banks not domiciled in France must be international bank cards. In this case, the customer agrees to pay using a bank card for which he must be the official holder and on which must figure his personal information (name and last name).

Providing his bank card number and bank information, the customer accepts in advance to be bound to the JK Studio secure transaction conditions. The customer will then authorize his bank to debit his account in advance in the sight of recordings or statements passed on by JK Studios, even in the lack of invoice signed with the hand of the card holder. The customer’s debiting permission is always measured by the price of the purchased article(s).

In case of (opposition, rejection of the sending center, etc) for whatever reason, payment of the amount owed will then be impossible, so the order will not be registered by JK Studio and/or will be cancelled.We do not store your credit card details after payment.
The customer service on the JK Studio website is available to answer any question regarding the customer’s order via the contact form or directly via email on: contact@maisoneoz.com

Products availability
JK Studio manages its stock with just-in-time policy.

According to models, the articles are available only within the limit of available product stock.

The availability of a product may vary very quickly in terms of sales. JK Studio updates regularly these availabilities, but will not be held responsible if the stock is no longer the same as which is indicated.

The unavailability of a product is mentioned on the page of the product concerned. In the same way, some models may need an expedition time type “2 to 5 days”, “2 to 3 weeks” etc.. or simply be sold out and not reproduced.

The shipping time indicated on the description page is an indicative time frame if the product(s) is/are no longer available in stock.

The customer may not claim to any cancellation compensation (other than the total reimbursement of his order), knowing that such unavailability is caused by some legitimate update slowness.

Guarantee of our products
All of our products are part of the legal guarantee scheme, as long as its use is proven normal and care instructions were followed.

In case of compliance to legal guarantee of conformity, the customer:

– Shall be allowed a period of (2) years, from the date the product was issued, to take action.

– Can choose between repairing the product or replacing it, under conditions laid down in article L217-9 of the French Consumer Code.

– Is exempted from providing proof of the good’s lack of conformity during the six (6) months following the good’s delivery.

The legal guarantee of conformity applies irrespective of whether the commercial guarantee is given.

The customer may decide to implement his guarantee against hidden defects of the sold article as mentioned on the article 1641 of the French Civil Code and in this case, he may choose between cancellation of the sale or the reduction of the selling price in accordance with article 1644 of the French Civil Code.

Article L217-4 of the French Consumer Code.

The seller delivers a good in conformity with the contract and is liable to the costumer if there’s any lack of conformity when they’re delivered. He is also liable to any lack of packaging conformity, fitting instructions or installation when made his responsibility by the contract or produced under his responsibility.

Article L217-5 of the French Consumer Code.

The article is in conformity with the contract :

1/If it’s appropriate use normally expected of such an article and, if necessary:

– If it complies with the description given by the seller and possess the qualities of the goods which the seller has held out to the consumer as a sample or model;

– If it has the qualities a purchaser may legitimately expect in view of public statements made by the seller, the producer or by the advertising or labeling representative.

2/ If it presents the features defined by a mutual agreement between the parties or is suitable for any special requirement of the buyer, which was made known to the seller and which the latter agreed to.

Article L217-12 of the French Consumer Code:

Action resulting from defects in conformity lapses after two years from the date of delivery of the article.
Article 1641 of the French Civil Code :

The seller is bound to a warranty on account of the latent defects of the thing sold which makes it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.

Article 1648 subparagraph 1 of the French Civil Code :

The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice

Delivery
The usual delivery delay is 30 days maximum.

We do not deliver postal boxes.

Every order registered on the website between Monday and Thursday before noon will be, to the extent possible, treated the same day, after noon, it will be treated the Following day. Every order placed Friday after noon, Saturday and Sunday will be treated the following Monday, given that orders placed in general holidays will also be treated the Following day.

In the same way, every order placed during the French school holidays might always be treated the Following day.

As soon as he receives the email confirming the shipping, the customer may allow for the delivery times of the postal services.
In the case of an order which may comprise one or more products not immediately available and one or more products immediately available, JK Studio will dispatch the order as soon as it receives the whole of the products of the order. If the customer wants to receive the immediately available articles sooner, it’s advisable to make a specific order containing those intended articles.

In case of exceeded delivery deadline, non justified by a case of force majeure, the customer may request termination of the sale and obtain a refund of the sums paid at the time of sale.

Warning, the shipments outside of the European zone may be subject to customs costs or other taxes once inside the destined country, JK Studio no longer has control nor can anticipate the costs of the taxes. These potential extra costs are to be borne directly by the purchaser and will be his entire responsibility.

If the client refuses to receive the package because of these extra costs he wasn’t aware of, he will also be in charge of return shipping costs.
The products will be sent to the address indicated by the customer while making his order. JK Studio will then not be held responsible for a delivery defect caused by a misspelled address error for which the customer is responsible.

JK Studio supplies deliveries through a network of third party service providers. We will deliver your items ordered in France and the International via the standard delivery Colissimo/Colissimo International.
Delivery time :
– To Metropolitan France and Monaco : 48h (timely indication signal)
– To the International : 5 to 14 days (timely indication signal) depending on the destination.

Upon receipt of the package, if the believes the packaging presents any signs of disrepair, he may: either refuse the package, it will then be directly returned to the sender, or may ask for a provision at his post office so he can open it in the presence of an agent.

Upon receipt of the delivery, the customer will check if the received products are in conformity with his order. All order irregularities( items missing or broken, damaged package) must be necessarily indicated to the transporter and any major anomalies should be reported as early as possible after receipt of the goods to the customer service of JK Studio.

– Via simple mail: Service client JK Studio, 52 rue des batignolles, 75017 Paris  France

– Via email: contact@maisoneoz.com

– Via the contact form available within the contact section of the website.

JK Studio reserves the right to require the return of the non compliant or defective article.

If returns are abnormal or improper, JK Studio may refuse a future order.

Returns and Exchanges
In accordance with the provisions of the French Consumer Code, the customer has right to withdrawal within 14 days without giving any reason. This period starts as from the date in which he acquires physical possession of the goods. In case of several items of a same order, the 14 day withdrawal period starts as from the date of receipt of the last article.

Beyond that 14 day deadline, the delivered goods will be deemed as complying to the order and accepted by the customer. JK Studio reserves the right to refuse the refund or the exchange.

The returned item must be unworn, unwashed and in his original package along with the return note.

Before any return, in order to reserve the right to retraction, we ask and thank the customer in advance to send us an email: contact@maisoneoz.com to which the subject is “exchange or refund” along with the purchase order number. Without this, JK Studio reserves the right to refuse the refund.

Sales and private sales
Warning, in case of sales or private sales, every sale is deemed final, we do not accept neither return nor exchange (except for damaged items)

After contacting JK Studio, the customer may return or not the ordered item, addressing them to the following address:

Service Retour – JK Studio
52 rue des batignolles
75017 PARIS – France.

The risks and return costs will be chargeable to the customer and to avoid any sort of problems we strongly recommend to track your shipment’s progress.

Upon receipt of the item(s), JK Studio will refund it/them to the same mean through which the initial payment was made in a maximum period of 30 days from the date of receipt of the returned item(s) by JK Studio. The return costs will not be refunded.

In the same way, in case of unavailability of an ordered article after order confirmation, JK Studio agrees to reimburse the customer the price paid for that particular unavailable article as soon as possible through the same mean of payment used in the ordering process.

If the customer wants to exchange an item for a different color, size or model, he may directly make another order on the website without waiting for the end of the refund process.

Personal information
JK Studio collects certain information necessary to process orders. 
These information are not only necessary to process customers orders, but also to communicate with the customer about the brand JK Studio on the website, or give him access to commercial information if he accepts so while confirming his order.
Every account creation automatically generates a membership of the JK Studio information emails.

All addresses are confidential and will be marked by an asterisk (*) if and when needed within the context of customer order management.

As a follow-up to any legal authorities injunction, or in order to defend its rights, those of its employees, customers or any other person, JK Studio might communicate theses information to the legal entitled bodies and authorities.

JK Studio agrees to take all necessary precautions to ensure the security of its files and the protection of the computer system, and to particularly prevent the leakage, damage, alteration of the customer’s personal information and any kind of access to them.

In accordance with the French Act “Informatique et Liberté” of January 6th, 1978, as amended by the Act of August 6th, 2004, the customer has the right to access, adjustment and deletion of his information.

The customer may exercise this right by writing to the following address or by email containing his name, last name, email and mailing address

JK Studio
52 rue des batignolles
75017 Paris
France
email: contact@maisoneoz.com

The customer may also make adjustment to his personal information from his online customer service area with the help of his email address and password.

Cookies
In order to treat the customer’s order, and with the aim to assess his needs and to customize the services offered by the website, JK Studio uses cookies.

The cookie is a data file that is stored on the computer’s hard disk of the customer to indicate that he visited the website.

The cookies memorize the data about the visit time to the website, the identity (known via the email address and password) and the content of his shopping cart.

Once logged out of the website, all the information will be saved for 30 days before it’s completely deleted.

The customer may prevent the cookies from being saved by changing the settings of their browser. He then gives up the right to customized service proposed by the website.

Liability limitation:
The online ordering process implies the knowledge and acceptance of the established network procedures, in particular as far as technical performance, the response time for consulting, examining or transferring information, the risk of interruption or virus contamination, and more generally, the risks inherent in any internet connection and transmission use.

JK Studio may under no circumstances be held liable for any direct or indirect damage resulting from a misuse of internet access, any kind of computer accident, maintenance or malfunction of internet servers, telephone or any other technical connection. The customer’s connecting to the server shall be under his entire liability.

Right to intellectual property
The entire website and his elements (registered brands, domain names, texts, hierarchies, software, animations, images, photographs, illustrations, packages, patterns, logos, sounds and music) are exclusive property of JK Studio or third parties who authorized JK Studio, which is vested with sole competence the rights to intellectual property,  to use these elements.

No element from the website, whether it’s software, visual or auditory, can be used, reproduced, diffused or published entirely or partially without prior written consent by JK Studio.

The creation of simple or hypertext links to the website of maisoneoz.com must be submitted to a prior written consent by JK Studio that can be revoked at any time.

JK Studio disclaims all liability (particularly editorial) in connection with access to the website- with hypertext links to or on the website-and its content.

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